Providers of Non-Emergency Patient Transport Services (NEPTS)

This East Midlands-based company specialises in non-emergency patient transport, transferring NHS patients to and from hospitals, care homes and private properties. It operates 24 hours a day, 365 days a year, and provides UK-wide coverage.

Established in 2010, the business specialises in non-emergency patient transport, transferring NHS patients to and from hospitals, care homes and private properties. The company operates 24 hours a day, 365 days a year, and provides UK-wide coverage. Each transfer is monitored by the control room where the team can monitor and receive progress updates. To service operations, the company has a large range of vehicles within the fleet, which accommodate stretchers and wheelchairs alongside standard seating. It also has secure vehicles which enable the team to work effectively within the mental health sector, and medical cars for the transfer of medical samples.

Over its 12-year history, the company has acquired a prestigious list of clients and a number of lucrative contracts, including with five NHS trusts and Clinical Commissioning Groups. Moreover, the ever-present and increasing demand for the company’s essential services ensures that the business suffers from no particular vulnerabilities with regard to its client base. Registered with the Care Quality Commission and certified as ISO 9001, the company upholds values of reliability and professionalism, and it regularly monitors patient feedback in order to remain proactive in relation to the quality of its services. Indeed, the company’s excellent customer satisfaction rate bears testament to its commitment to the highest standards of customer service.

The company boasts a number of unique selling points that distinguishes it from competitors:

• The company, unlike competitors, only has contracts with the NHS, and works directly with trusts and Clinical Commissioning Groups (CCGs);
• The company prides itself on its “reactivity” and reliability, making it a first port of call for many.

• A remarkable financial profile with a turnover in excess of £3.8 million (as per the 2022 accoununt);
• Excellent relationships with various trusts, CCGs and commissioners across the country, as well as with private patients;
• Ongoing and dependable income streams from contracted clients;
• The essential nature of the business ensures consistent and high volumes of work;
• The Non-Emergency Patient Transport Services (NEPTS) market is growing in line with increasing demand for medical services;
• Ample scope for expansion, e.g. increasing capacity by enlarging the fleet of vehicles and employing more team members.

• Impressive financial profile;
• Ongoing and dependable income streams from contracted clients;
• Excellent relationships with various trusts, CCGs and commissioners across the country;
• A growing market;
• Huge scope for growth

• Increasing capacity by enlarging the fleet of vehicles and employing more team members;
• Focussing on becoming major suppliers within the mental health sector – a sector that is growing and that has very healthy profit margins;
• Increasing the hourly wage for night shifts.

Experienced team of staff in place. 

Due to the nature of the business, it operates all year round. 

Located in the East Midlands.